Your guide to the world of finance

Based on Resolution No. 213/1 of the Banking Supervision Committee of the Central Bank of the Republic of Uzbekistan dated April 7, 2020 “Requirements of the Decree of the President of the Republic of Uzbekistan dated 03.04.2020 No. UP-5978 on additional measures taken in the banking system,” credit holidays were announced to alleviate financial difficulties during the quarantine period from April 1 to October 1, 2020. Due to the easing of quarantine restrictions and the absence of additional instructions on extending the repayment period for government-allocated credit funds, in accordance with the terms of the agreement and the loan repayment schedule, loan payments must be made on time.

According to the credit policy of JSCB Orient Finance, liquid assets provided as collateral must amount to at least 125% of the loan amount, and credit funds are allocated by the bank after the collateral has been formalized in accordance with the procedure established by law.

If funds withdrawn from an ATM due to a technical error are not returned to the plastic card, customers must contact the branch of the bank that owns the ATM with proof of identity in order to have the money returned to the plastic card.

Banks set commissions to cover the costs of supplying ATMs with cash in order to earn a certain amount of profit. In addition, Article 62 of the Law of the Republic of Uzbekistan “On Banks and Banking Activities” states that interest rates on loans, borrowings, intermediary fees, and banking operations are determined by the bank independently.

When paying for any services through mobile applications of banks and/or payment organizations, payment confirmation is requested to verify the accuracy of the payment details entered. If the payment is made in error, the responsibility lies with the payer, and to clarify the possibility of correcting the payment, it is necessary to contact the payee, in this case, the mobile operator.

In such cases, you need to contact the issuing bank with proof of identity and submit an application to unblock the bank card.

In this case, you need to notify the bank about the loss of your bank card. The bank card will be blocked after the customer has been verified (identified). Then you need to send (submit) an application to the bank to open a new bank card to replace the lost one.

SMS notifications for Uzcard payment system bank cards can be activated at a bank or ATM, and for HUMO payment system bank cards at the bank branch where the card was opened.

Yes, you can. You can open a plastic card remotely by submitting the necessary documents via the official website of JSCB Orient Finance and placing an order from the bank's mobile app.

The hiring process at Orient Finance Bank is conducted on a competitive basis in several stages in accordance with the Bank's internal regulations.